Managed GCC
GCC Strategy & Build
Most capability center business cases fail in year three, not year one - because the model assumed wage inflation and attrition that never held.
A capability center is a ten-year commitment dressed up as a cost-savings project. Before you sign a lease or register an entity, you need a model that survives contact with a real labour market.
Deciding whether to proceed
Over six to eight weeks we produce a decision-ready pack: a scored location shortlist, a fully loaded cost-per-seat model, a staffing ramp tied to your actual hiring bar, and a risk register your audit committee will recognise.
Location scoring
Candidate cities scored on talent depth for your specific roles, wage trajectory, English proficiency, infrastructure reliability, statutory burden and political stability. Not a generic offshoring index - a weighted model built around the work you actually intend to move.
Landed cost, not salary arbitrage
Fully burdened compensation, statutory contributions, facilities, technology, transition cost, governance overhead and the retention premium you will pay in year two. Rebuilt on landed cost, most business cases move from a headline 60 percent saving to something between 30 and 45 percent. That is still a good number - it is just a different decision.
Standing it up
Once you proceed, we register the entity, settle the tax and payroll position, secure managed space so a fit-out never gates the ramp, and hire the center leadership before the first delivery cohort. Incorporation is the straightforward part; staying compliant across labour, tax and data law is the part that needs someone local and permanent.
Where this honestly lands
- Proceed as modelled - the arbitrage holds and the talent depth is real.
- Proceed, different city - the thesis is sound but the shortlist was drawn for the wrong reasons.
- Do not proceed - the work is too small, too regulated or too coupled to onshore teams. We have written this recommendation more than once.
What is included
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Location shortlist
Cities scored against your role mix and wage trajectory, not a generic offshoring index.
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Landed-cost model
Fully burdened cost per seat over ten years, with wage-inflation sensitivity.
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Entity & statutory setup
Incorporation, tax and payroll registration, then the ongoing filing calendar.
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Managed space first
Early cohorts go into serviced space so a fit-out never gates the hiring ramp.
Common questions
Before you ask
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
Related
Often bought together
Managed IT Services
Monitoring, patching and service desk - plus managed application services for the ERP and legacy systems your business actually runs on.
ExploreCo-Managed IT & Help Desk
Your internal team keeps the strategy and the relationships; we take the tickets, the nights and the overflow.
ExploreCybersecurity
Managed detection and response, endpoint hardening, and the evidence your insurer and clients now demand.
ExploreReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.