About us
One partner who owns the result
LincolnLogic exists because most organisations were buying technology in pieces - a managed provider, a security vendor, a consultant, an offshore supplier - and nobody owned the outcome.
LincolnLogic was founded on a straightforward observation: most organisations were buying technology in pieces - a managed services provider here, a security vendor there, a consultant for the hard questions, and an offshore supplier nobody quite controlled - and being surprised when no single party owned the result.
What that covers
We run your day-to-day technology, we apply AI where it genuinely pays, we provide the senior judgement most organisations cannot justify hiring full time, and we build and operate capability centers for clients who need dedicated offshore capacity. They sit under one agreement with one named owner. When something slips, there is nobody to point at.
Managed GCC is the difference
Most providers scale by adding shared capacity you have no visibility into. We can do something better for clients who reach the size where it makes sense: a dedicated team, in your own entity, run to your standards - with a transfer date written into the contract if you eventually want to own it outright. That is a deliberately uncomfortable commitment for a services business to make, and it is the only version of the model that serves the client rather than the provider.
How the practice is led
Every engagement has a named partner accountable for it - not an account manager who relays messages between you and a delivery team you never meet. That partner sits in your quarterly review, owns the escalation path, and is the person who tells you when something is not working before you have to ask.
Our leadership comes from the operating side rather than from sales. Between them they have run service desks and carried the pager for production estates, closed the books through ERP implementations, built security programmes that survived audit, and stood up and handed over offshore capability centers. That background is why the questions we ask in the first meeting tend to be about your process and your month end rather than your licence counts.
Practically, it means three things. Decisions do not wait for someone senior to be scheduled. The person who scoped the work is still there when it is delivered. And when a judgement call goes against our commercial interest - a use case we advise against, a centre that is too small to pay, an implementation better fixed than replaced - the call still gets made.
How we are measured
Not on tickets closed or headcount growth. On ticket volume per user trending down, on service-level attainment with the misses explained rather than averaged away, on security evidence that satisfies your insurer and your clients, and - where we run a capability center - on regretted attrition at eighteen months and landed cost against model.
What we will tell you
That some AI use cases are bad candidates. That a capability center below a certain size will not pay. That a control you have been told is in place has an exceptions list nobody has written down. We would rather lose the larger engagement than be the reason you find out slowly.
How we operate
The commitments we hold ourselves to
One partner across all four
Managed services, AI, consulting and your capability center under a single agreement with a named owner. No coordinating four suppliers who each blame the other three.
One partner, one accountable owner
Managed services, AI, consulting and your capability center under a single agreement with a named owner. No coordinating a stack of suppliers who each blame the others.
Answered by people who know your estate
A named service desk team with your documentation and change history in front of them - not a queue that rotates by region and starts every call from nothing.
Security is not an upsell
Detection, identity hardening and evidence production are part of the managed service. We do not price the controls your insurer already assumes you have as an optional module.
Onshore accountability, offshore economics
Managed GCC gives you a dedicated offshore team at capability-center cost, run to your standards - with a transfer date in the contract if you eventually want to own it.
Where we are
Delivery locations and hubs
Dallas, United States HQ
2100 Ross Avenue Suite 1200 Dallas, TX 75201New York, United States
1330 Avenue of the Americas Suite 2300 New York, NY 10019San Francisco, United States
101 California Street Suite 2710 San Francisco, CA 94111Los Angeles, United States
555 West 5th Street Suite 3100 Los Angeles, CA 90013Noida, India
Advant Navis Business Park Sector 142, Expressway Noida 201305, Delhi NCRKrakow, Poland
Rondo Business Park ul. Lublanska 38 31-476 KrakowGuadalajara, Mexico
Andares Corporativo Av. Patria 2085 45116 Zapopan, JaliscoFAQ
Questions we get a lot
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
With your processes, not the technology. Most organisations have two or three genuinely good candidates and several expensive distractions. The assessment ranks them honestly, including the ones we recommend against.
Ready to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.