Insights
Field notes from running other people's technology
Managed IT, security, AI and capability centers - the operating details that decide whether any of it actually pays back.
The GCC business case that survives year three
Most capability center business cases are built on a salary delta and a flat attrition assumption. Both are wrong by month thirty. Here is the model we use instead.
Read articleThe tickets you never see
Every managed IT provider reports on tickets closed. Almost none report on the number that matters more - the ones that were prevented from ever bein…
Read articleYour insurer is now your auditor
Cyber insurance renewals have quietly become the most demanding security audit most mid-sized organisations face - and the questionnaire is not a for…
Read articleWhy your AI pilot stalled at ninety-five percent
The demo worked. The pilot worked. Then it met the five percent of cases that carry all the risk, and quietly went back to being done by hand.
Read articleReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.