Managed GCC
Build-Operate-Transfer
The transfer date is in the contract from day one. Everything we build - entity, contracts, tooling, documentation - is built to be handed over.
Build-Operate-Transfer solves a real problem: you want a captive center, but you do not want to spend three years learning a foreign labour market on your own balance sheet.
How the phases work
Build
We register the entity, secure the space, hire the leadership team and the first delivery cohorts, and stand up the technology stack. You approve the hiring bar and interview the leadership; we do the rest.
Operate
We run the center against agreed service levels for a defined period - typically 18 to 36 months. Your teams work with the center exactly as they would with an internal one. We carry the employment risk, the facilities risk and the attrition risk.
Transfer
On the agreed date, the entity, the employment contracts, the vendor agreements and the operating documentation move to you. There is no renegotiation clause and no transfer fee calculated as a multiple of headcount.
What makes a transfer actually work
A BOT that cannot be transferred is just an outsourcing contract with better marketing.
From the first week we maintain a transfer readiness file: clean entity structure, no LincolnLogic-specific tooling in the critical path, documented processes, and employment contracts written to survive the change of control. We review it with you quarterly.
What is included
-
Fixed transfer date
Written into the master agreement before the first hire, with no renegotiation clause.
-
Clean entity structure
Registered so a change of control does not trigger re-registration or tax events.
-
Transfer readiness file
Maintained from week one and reviewed with you every quarter.
-
Leadership continuity
Your center head is hired for you, not seconded from us - they stay through transfer.
Common questions
Before you ask
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
Related
Often bought together
Managed IT Services
Monitoring, patching and service desk - plus managed application services for the ERP and legacy systems your business actually runs on.
ExploreCo-Managed IT & Help Desk
Your internal team keeps the strategy and the relationships; we take the tickets, the nights and the overflow.
ExploreCybersecurity
Managed detection and response, endpoint hardening, and the evidence your insurer and clients now demand.
ExploreReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.