Managed GCC
Co-Managed IT & Help Desk
Co-managed works when the split is written down. We define who owns what before we start, so nothing lands in the gap between two teams.
Plenty of organisations do not need to outsource IT. They need their existing team to stop drowning in password resets and after-hours alerts so it can do the work only an internal team can do.
Where the line sits
We agree a written split before the first ticket: which categories come to us, which stay with you, what escalates in each direction and who owns the change calendar. Ambiguity is what makes co-managed arrangements fail, so we remove it on day one.
Typical division
We commonly take tier-one and tier-two support, after-hours and weekend coverage, patching, monitoring and the recurring maintenance nobody enjoys owning. Your team keeps architecture, vendor relationships, the application layer and anything requiring institutional knowledge.
Working inside your tooling
We work in your ticketing system, your documentation and your naming conventions - not ours. When the arrangement ends, your history stays where it has always been and there is nothing to extract.
Why organisations choose this
The goal is not fewer internal people. It is the same people working on things that compound.
Co-managed is also how a lot of clients test us. If it goes well, some expand into full managed services; others stay co-managed for years because the split genuinely suits them.
What is included
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Written responsibility split
Agreed before go-live and reviewed quarterly, so nothing lives in the gap between teams.
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After-hours coverage
Nights, weekends and holidays handled, so your team is not carrying a pager indefinitely.
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Your tools, not ours
We work inside your ticketing and documentation stack - no migration in, none out.
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Escalation both ways
A defined path back to your team for anything needing institutional knowledge.
Common questions
Before you ask
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
Related
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ExploreReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.