Managed GCC
Automation & AI Agents
An agent that drafts an answer saves a little time. An agent that completes the task, logs it and escalates the exception changes the economics.
There is a meaningful difference between an assistant that helps a person work faster and an automation that closes the loop. The first is pleasant. The second changes how much capacity you need.
Where this works today
Document-heavy intake - invoices, claims, order forms, onboarding paperwork - where content must be extracted, validated against a system of record and routed. Service desk triage, classification and resolution of well-understood requests. Report generation and reconciliation that a person currently assembles by hand each month.
Built into your systems
Automation that lives beside your systems creates a second source of truth and a new reconciliation problem. We integrate through the APIs of the systems you already run, so the work lands in the same place it always has and your audit trail stays in one system.
Exceptions are the design
The interesting engineering is not the happy path. It is the confidence threshold, what happens below it, who gets the exception, how it is logged, and how the system behaves when an upstream service is unavailable. We design that first.
Kept honest
Every automation reports what it processed, what it escalated and what it got wrong once a human corrected it. That last number is the one that matters, and it is the one most implementations never instrument.
Where we say no
If a wrong answer creates a regulatory, safety or legal consequence, and there is no natural review step, we will tell you it is the wrong candidate.
What is included
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Document intake
Extraction, validation against your system of record, and routing - not just classification.
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Service desk automation
Triage and resolution of well-understood requests, with clean handover on everything else.
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API integration
Built into the systems you already run, so there is no second source of truth to reconcile.
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Exception design
Confidence thresholds, escalation paths and accuracy reporting instrumented from day one.
Common questions
Before you ask
No. Most engagements start with either an assessment or a co-managed arrangement where we take tickets and after-hours while your team keeps everything else. Expanding from there is a decision you make with two quarters of evidence rather than a sales promise.
Per user per month for the recurring service, with servers and sites priced separately. Project work, migrations and hardware are quoted individually so the monthly fee never becomes the place surprise costs hide.
A dedicated offshore team working only for you, in an entity we set up and run to your standards. It is not a shared outsourcing pool - the people are yours, and if you want to own the entity eventually, the transfer date goes in the contract up front.
Below roughly 50 seats the governance overhead usually eats the saving. Between 50 and 150 it works if the work is coherent enough to justify dedicated leadership. Above 150 the economics are almost always favourable if retention holds.
Frequently, and it is one of the arrangements that works best. We agree a written split of responsibilities before starting so nothing lands in the gap between two teams, and we work inside your ticketing system rather than making you adopt ours.
Related
Often bought together
Managed IT Services
Monitoring, patching and service desk - plus managed application services for the ERP and legacy systems your business actually runs on.
ExploreCo-Managed IT & Help Desk
Your internal team keeps the strategy and the relationships; we take the tickets, the nights and the overflow.
ExploreCybersecurity
Managed detection and response, endpoint hardening, and the evidence your insurer and clients now demand.
ExploreReady to find out what your IT is really costing you?
A 45-minute working session gets you an honest read on estate health, security posture, and the two or three changes that would pay for themselves first.